Shipping policy

SHIPPING POLICY

WE ONLY SHIP WITHIN CANADA, NO EXCEPTION

Please make sure to read this shipping policy before ordering as there is a lot of important information here: 

  1. Small volume orders of 100$ or less might be shipped via Canada Post standard shipping in an envelope which DOES NOT have a tracking number. This is done in order to ensure profitability of each order placed. By going through with the transaction, the buyer understands and agrees to this. Please allow 30 days for no-tracking shipping before declaring a package lost or stolen. 

  2. Please note that our basic shipping options DO come with tracking numbers. You will receive a confirmation e-mail when you place your order that will include this tracking number. It is the buyer's responsibility to track their package using this tracking number and notify us of any abnormal delays as soon as possible so we can take the necessary steps to adress the situation. 

  3. Should a client want a tracking number on a small volume order of 100$ or less, they should select a shipping option other then our standard shipping to make sure the package is shipped with a tracking number. 

  4. It is the client's responsibility to track their order.

  5. P.O. box instructions:
    Option 1: letter, not tracked.
    Option 2: If the client does not have any other way to receive the order and that order does not fit in an untracked envelope, please select either the 25$ (small orders) or 35$ (large orders) flat rate box from Canada Post. 
    Should your order not fit in either of these boxes, you will be contacted in order for you to provide us with a residential postal address. 
    PLEASE DO NOT SELECT THIS OPTION IF YOU ARE NOT HAVING THE ORDER SHIP TO A P.O. BOX, IT WILL NOT BE USED UNLESS USING A P.O. BOX

  6. We reserve the right to cancel/refund orders at any moment fully or partially and for any reason. 

  7. To avoid unwanted cancellations, please give us a valid means of communication, either a phone number with a voicemail or an e-mail you actively monitor (preferably both). If there are issues with your order, this is how we will reach out to you. 

  8. Sometimes, the website does not properly calculate shipping, mostly on very far destination or on voluminous orders (ex: large skulls with antlers, large taxidermy pieces, etc.) and we will reach out to you to know if you would rather cancel your order or pay the extra fees. 

  9. If we reach out to you and do not receive a reply within 3 business days (or if you did not provide a way for us to contact you), your entire order or the items that caused us to reach out might be refunded. The rest of the order will be shipped without the refunded items. 

  10. Phone numbers might used by carriers to call you in case of issues upon delivery. If you do not provide your phone number, we do not guarantee that the carrier will be able to deliver to the right address. A package that is lost or returned this way will not be refunded. It will be the client's responsibility to communicate with the transporter if there was a tracking number on the package. 

  11. It is the client's responsibility to make sure their address is written correctly. If it is not, we do not guarantee that the carrier will be able to deliver to the right address. If the client makes a mistake in inputing their address and that results in the package getting lost, we will not refund the order.

  12. MULTIPLE LIVING UNITS BUILDING: If you do not find your package, you should check common areas in your building, management/janitor office in residential buildings, neighbors in residential zones and whether a notice to pick-up was left at your door. Carriers will not refund us unless we have proof that the item was not delivered.

  13. Any packages returned to us because of a mistake made by the client on their address will only be returned if the client agrees to pay the return shipping fees and the new shipping for the package to be returned to them.

  14. We would like our clients to be aware that the VAST majority of packages get to their destination without any issues. We work with known and reliable carriers. 

  15. Should your package arrive and the items are found broken inside upon arrival (24-48h after delivery) it will be our pleasure to either guide you through the process of repairing them or provide a partial or total refund for that item should it not be repairable. We will require photo proof of the state of the items and photos of the packaging before any resolution is reached. 

  16. As we are a zero-waste business, our shipping material are recycled boxes and padding materials. The only new packaging we use are flat rate boxes and envelopes. Even though we use mostly recycled material, we always pack in a way to protect the items. Please remember that our packaging might look like very different then standardized boxes from companies like Amazon. 

  17. At all times and with ANY transporter, the client is the party responsible for any and all communications with the transporter. Once the package leaves our facilities, we are no longer in control of where packages are. That is why we offer some shipping options with tracking numbers and why it is the client's responsibility to track their packages. 

  18. PLEASE NOTE: if you choose an untracked shipping service, we are NOT responsible for lost or stolen packages and they will NOT be replaced.